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If you've lost admin access to your Facebook Page, you can't share or schedule content, reply to messages, or monitor ads on your account. Not having access to social media can be detrimental for your business reputation, and in turn, your sales. 😰
Follow the steps below to recover your Facebook Page again in no time.
Don’t worry, you’re not alone! Page admins may lose access for several reasons, some of which are easily resolved. The first step is to identify why. After ruling out any log in issues, it could be any one of these reasons:
Looking for professional help to regain your access? Click the button below, fill out the form and get help from our trusted partner Metaphoric (ex-Meta employees!)
The good news is: Yes, you can recover access, even if the last time you logged in to the Page was over a year ago! Start with method 1 and try to contact someone with full access of the Page before moving on to the other methods.
Depending on whether your page is on the “Classic Page” version or the New Page Experience, there are different ways to see who currently owns your page. A quick and easy alternative is to use Leadsie's Access Detective feature 🕵️ 🔎 and let the tool do the work! These are the three manual methods to find the Page owner:
Look out for who is listed under 'People with Facebook access'.
✨ There's an easier way to find out who has access to your Facebook Page with Leadsie's Access Detective feature 🕵️ 🔎
If you recognise any of the names of the people who are listed as admins or owners, reach out to them and they can grant you admin access. It’s worth a try before going down the rabbit hole of Facebook Support!
🔗 Related article: How to Request access to a Facebook Page.
If you don’t recognise the business that currently owns your Facebook Page, you may be able to give Feedback to Facebook “Not able to recognise the Owner business? If the Page is owned by a Business Account that is not actively managed, then Facebook might show a Feedback button next to it.
Do you see the button “Give Feedback On This Business” as shown below?
If you do, click the button and you’ll see this popup:
Choose the option that is most suitable. For example, if you don’t know the person or company that owns your page, choose 'Unauthorised access.' Otherwise, you may also choose 'Something else.' When you click 'Next', nothing will happen directly. However, Facebook Support will contact you for further information. It typically takes less than 24 hours.
When you’re on your Page Settings/Page Role page (as described in Step 1), and you see this message about pending partner request below, you can submit an Admin Dispute Request directly. This is basically a shortcut to get straight into the right Facebook support issue in the next step.
Before you submit a Page Admin request, make sure you that you are the rightful owner of the business Page and have attempted to contact the person with full control.
Then, follow the steps below to prepare all the necessary information and documents that's needed for an admin dispute request.
If the options above aren’t working, you will have to contact Facebook and get in touch with their support. In that case, it is important that you know exactly what you will have to provide to them, and we’ve got the exact template for you to follow below.
These are the three steps to filing a Page admin dispute with Facebook support:
Go to Facebook Support here and type out the issue using this format:
I have lost access to my Facebook Page <name>, <business ID>. Reason: <state your reason here>.
Refer to the screenshot for an example.
Click 'Next step'.
Choose the Business Page that you've lost access to.
This depends on the reason you lost access to your Page.
Prepare these three documents before you contact support, otherwise, your request will not be considered. You have to be authorized to make this claim of ownership on a Facebook Page.
📑 Identification
A valid government-issued photo ID, such as a current driver's license or a passport. See the other types of IDs accepted.
📑 Attestation letter
Create a PDF letterhead with the name of the individual or business, address, phone number, and official company logo.
If you are an agency filing on behalf of your client, use your company's letterhead.
📑 Proof of ownership
To prove that you are authorized to regain access to the Page, you can include the past three Ad account invoices/billing statements (if any). Other common ownership documents include certificates of incorporation, bank statements, business licences or permits, tax certification and licences.
🔗 Full list of documents needed to submit a Page admin dispute.
Wait for support staff to help you with the Page admin dispute. They will manually review the three documents and process your request within a day or two. Any missing information or document will only delay the recovery of your Facebook Business Page. And that's all!
💡 After you have recovered Page access, you will need to assign yourself access to any assets such as other Business Pages or Ad accounts.
Don't have the time to submit your own admin dispute request for Page recovery? Let the professionals handle it for you. Click the button below, fill out the form and get help from our trusted partner Metaphoric (ex-Meta employees!)
If you or one of your admin's account got hacked, you can do two things to get it back:
Visit facebook.com/hacked on a device that you've used to log in to Facebook before, and select the issue. Then click 'Continue' and follow the prompts.
You may realize that you've lost admin status to a Facebook Business Page because another admin's account got hacked/compromised. You can file a report via this link.
While uncommon, you may have lost access to your Facebook Page because your account got suspended or disabled. Facebook suspends or disables accounts that violate their Terms or Community Standards, and they may do so without any prior warning.
You'll usually receive an email and if you try to log in, you'll see an on-screen message telling you that your account has been suspended or disabled. At this point, it's no longer visible to anyone, and you won't be able to use your account.
If the appeal was unsuccessful or if you did not take action within the time limit, your Facebook account will be permanently disabled. Read more about Facebook's Community Standards to understand how that may have happened.
According to Facebook, if you don't see a disabled message or receive an email, it could be a log in issue or your account may have been deleted by someone with your password. Unfortunately, deleted accounts cannot be restored.
There are many ways to lose access to your Facebook account and Page, even if you've never shared your password with anyone. The risk of phishing links and hacking are ever present, but you can take these extra precautions to secure your account:
We hope that this article has helped you to recover your Facebook Business Page! 🤝 💼
Leadsie was created to help agencies and freelancers onboard Facebook clients quickly and securely with an access request link. Have a 14-day free trial on us to see how it fits right into your workflow!
Clients struggling to share access to their
accounts? Get the access you need in minutes with a free trial of Leadsie.
Approved by Meta, Google & Tiktok
Keep access to accounts if you cancel
Secure & 100% GDPR compliant